Complaints Policy
Complaints Procedure
A clear and accessible complaints procedure is essential in any primary school to ensure that concerns from parents, carers, or other members of the school community are listened to, taken seriously and addressed promptly. This process provides a structured way to resolve issues fairly, supports strong relationships between school and families, and contributes to the continual improvement of the school's services and environment. It also helps build trust by ensuring transparency and accountability in how concerns are managed.
Our Complaints Policy is found here.